FAQs

Custom Items:

Are you able to create a custom item or design?

Yes! This is our specialty. Feel free to reach out to us and we would be happy to work with you on a custom piece. Please note, a design fee may apply depending on the complexity of the item or design.

Are you able to engrave my logo?

Yes. We ask that all logos be sent in black and white and either in PNG or SVG format. 

General:

What is your turnaround time?

We do our best to fulfill and ship orders within 5-7 business days.  Please note that turnaround time may be longer during holidays.

Do you accept returns or exchanges?

Due to most of our products being customized, we do not normally accept returns or exchanges.  All sales are final.  If you have an issue with your order, please reach out to us directly.

How do I get in touch with you?

A few ways....

1. You can fill out a form in the Contact Us section on our website
2. You can chat with us on the website
3. Or email us directly at: suzan@wisemercantileco.com

Shipping:

Do you offer local pick up?

Yes. Local pick up is available in Milton, TN or we can meet at a pre-arranged location within Rutherford County, TN. Please select the local pick up option at checkout. An email and/or text with the address and pick up instructions will be sent to you when your order is ready.

Do you offer international shipping?

Not at this time.